Ronin Online Store Return Policy

Ronin 7 Days Checking & Replacement Warranty

Ronin Online Store believes in making online shopping a phenomenal experience centered around you, so you can enjoy complete satisfaction along with impeccable level of service. That’s why we believe you have every right to have your product checked, and, if needed, replaced.

That’s why we have our famous 7-days Checking & Replacement Warranty.

Our policy lasts 7 days within your order’s original receipt date unless otherwise stated on the product’s page. All return items must have original tags and packaging; and has not been installed, used, or modified (i.e. your item must be in the same condition that you received it). If you believe you have received defective or incorrect merchandise, you must contact us within 2 days of receipt and provide a photo of the defect for verification

If my refund gets validated, how and when will I get reimbursed?
Refund process begins after we have completed Quality Check on your returned product. The quality check process may take 1 to 2 days from the date we receive  except weekends the returned item. We will notify you of the result as soon as the quality check is complete.

If you would like to request for returns via delivery, kindly note that there will be courier charges applicable. We will not be liable for any loss or damage incurred in the process of shipping item back to us

As a refund, you could ask for a complete cash refund., the refund based on the amount will either be refunded via an online bank transfer into your bank account, or via a cheque mailed to your address.

Note that all self-collection of your exchange has to be done within 7 days at the location specified, otherwise it will be forfeited.

Reimbursed time frame post quality check:

Refund TypeTime Frame
Bank Transfer24 – 48 hours
Cheque Refund24 – 72 hours

If my returned product is not validated for refund, how do I get informed?
If your return is invalid then we will call you to explain the issue and send the item(s) back to you. We will arrange the delivery of the item. Please make sure you are available at the corresponded time to accept the item at your doorstep. Failure to delivery will result in us holding your item for a 30 day period which you can collect yourself from our office.

I have bought an item on promotion or with a Discount Code. What amount will you refund me?
For items purchased on sale, if a refund is allowed on the sale item, the amount refunded will be the exact amount paid for the item, and not its original value.
For example: If you purchased an item on sale for Rs. 500 and its original value was Rs. 1000, we will refund you Rs. 500 only.

Can I request a replacement rather than a refund?
If you prefer to replace your product, just let our Customer Service executive know your choice and we will call you as soon as your initial product has been received, and we have looked into availability of the replacement product. If you choose a refund voucher, you can use it to buy a similar product or a different product on Ronin.pk yourself using the amount originally paid for the returned item.

What is it?

If my returned product is not validated for return, how am I informed?
If your return does not meet the Quality Check criteria, then we will call you to explain the issue and send the item back to you. We will arrange the delivery of the item.

Note: We will make 3 attempts to return the product to you. Please make sure to be available for a scheduled delivery

However, to complete replacement of your product, the product should be:

  • Undamaged, unused and in the condition in which it was received.
  • The parcel contains its original product packaging, manufacturer’s containers, documentation, warranty cards, manuals, and all accessories that came in or attached with the product when ordered.
  • None of the items mentioned above, including the product itself is defaced or marked in any way, shape, or form.