Frequently Asked Questions

We accept payments in a variety of ways. Customers can make payments at checkout through Bank Account / Card Payment / Mobile Wallets.

Shopping from Ronin.pk does not include any hidden charges or taxes. The total amount is clearly displayed on your screen before you purchase an item and is only charged after the order is confirmed. This amount also includes the shipping cost.

In case your ordered product arrives in a defective or damaged state, please contact us within 48 hours so that we can guide you how to return/replace the item. We will examine the product and run necessary diagnostic procedures before getting it replaced or refunding you the amount you paid for the purchase.

The refund or replacement will only be processed upon verification of the complete product with packaging & accessories. The cost of any missing or damaged items (including the box) apart from those notified by you, will be debited from the advance payment done & the remaining payment will be refunded.

Under no condition will a refund or replacement be provided for any defect-free product, on the basis of look & feel or minor differences in shades, colors or sound quality.

In case the product we deliver does not match what you ordered in terms of description, color or type, please feel free to contact our team who will gladly replace it. (Reverse pickup service will be provided).

It must be noted that it is the customer who has to bear shipping charges associated with all products to be returned or replaced in case of disliking or non-satisfaction. If you have placed a replacement request, the time duration for delivery of the new item will be communicated to you after completion of all necessary formalities.

An order takes 3 to 4 business days for Karachi & 5 to 7 business days for all over Pakistan to deliver.

Please note that the delivery time given to you is based on approximation. The delivery time may increase in case of any holidays announced by the Government of Pakistan.

Your order can be delivered at any time between 9:00 am and 6:00 pm from Monday to Saturday. Please make sure that you are available for receiving the order. In case you are not present, please ask one of your family members or friends to collect the item on the specified address.

Once your order is confirmed, your order goes in the dispatching process. We deliver products with our various courier partners.

In case the product you are looking for is out of stock, visit the product page and activate the product alert feature. As soon as the product is back in stock, you will be the first one to know.

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