Warranty Policy
Warranty Guidelines
Shipping & Return
Refund & Replacement
Terms & Conditions

RONIN ONLINE WARRANTY POLICY

All RONIN products and accessories are covered by a manufacturer warranty. Please check the table below for warranty coverage details for your product and accessories.

Category Description Warranty Period
Smart Watch Main Device 12 Months
Accessories 3 Months
Bluetooth Main Device 12 Months
Accessories 3 Months
Speakers Main Device 12 Months
Accessories 3 Months
Headphones Main Device 12 Months
Accessories 3 Months
Powerbanks Main Device 12 Months
Accessories 3 Months
Chargers Main Device 12 Months
Accessories 3 Months
Data Storage Main Device 12 Months
Accessories 3 Months
Car Chargers Main Device 12 Months
Accessories 3 Months
Cell Phone Batteries Main Device 12 Months
Handsfree Main Device No Warranty
Data Cables Main Device No Warranty
Clip Chargers Main Device No Warranty

Warranty Guidelines

In the event that you face any issues with your Ronin product, please contact us and we will be delighted to help you.

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Ronin Warranty Guidelines

  • The Ronin warranty is confined to the first purchaser of the Ronin products only and is non- transferable.
  • The warranty services is limited to repair or replacement of the product & is at the sole discretion of Ronin.
  • Proof of purchase is required to be presented for availing warranty services.
  • You can register a warranty service request at HERE Our customer service team will contact you and attempt to troubleshoot the issue.
  • If the issue is not resolved over call or email, we will arrange to pick up the device from your address, for repair or replacement. In case of non-availability of reverse-pickup facility at your location, Ronin will request you to self-ship the product to our warehouse and share the tracking details with the Ronin customer service team. Ronin will not be responsible for any loss or damage during transit if you self-ship your product to us. (*Note: For reverse pickup or self-dispatch (In warranty claim) both way shipment charges will be beared by customer).
  • Ronin warranty coverage shall be limited only to provide repairs & rectification of the fault reported. In case a replacement is provided, it will be done with an equivalent condition device only, with or without packaging & accessories.
  • Ronin shall not cover any consequential or resulting liability, damage or loss to property or life, injuries, loss of any kind of personal data arising directly or indirectly out of any defects in Ronin products.
  • Ronin shall not cover any liability or claim pertaining to any kind of rashes or skin allergy due to usage of Ronin products nor will be able to provide any repairs or replacement for such issues.
  • While Ronin will make every effort to carry out repair at the earliest, we would like to make it expressly clear that the we are under no obligation to do so in a specified period of time.
  • If any colored internal or external components are to be replaced, there will be an effort to ensure that the shades match with the original or other components. The replaced shades, patterns, tints may vary from the customer's unit due to continuous usage of the unit. Any matching components changed at customer's request will be on a chargeable basis except the component replaced under warranty.
  • In case of product replacement within the warranty period, if the product is out of stock, another model of the equivalent price will be offered. The customer will not be eligible for a gift card or refund and warranty will continue as per previous product purchase date.
  • If a Smart Watch is repaired under warranty claim it is not possible to make it again water proof same as before.

Ronin Warranty is not applicable in any of the following cases:

  • The product is not operated according to the instructions given in the instruction manual.
  • Serial number mismatch of product & product box will not be entertained in warranty claim.
  • Warranty date validation (as determined by the warranty sticker/card on/in product box that whether the warranty of product is valid or not).
  • Bloated Battery in Powerbanks will not be entertained in warranty claim after three months from the warranty start date (As mentioned on product box warranty sticker/card).
  • Cell phone batteries are neither claim for backup nor for service, health or timing issues.
  • In case of any damage to the product, customer abuse, repair by unauthorized persons, misuse detected, product attacked or damaged by house pests, pets, rodents, accidental or incidental damage, spillage of any kind of liquid on the device, device subjected to extreme temperatures, atmospheric conditions, water logging in the product, non-specified charger usage, any kind of breaking or cutting of wires, improper or reckless use, defects developed by due to causes beyond control like lightning, abnormal voltage.
  • This warranty will automatically terminate on the expiry of the warranty period of 12 Months (as determined by proof of purchase), even if the product is not in use during the warranty period for any reason.
  • Deterioration or peeling of the color of the product due to normal wear & tear or usage.
  • Issues pertaining to look & feel of the product, dim display under sunlight, low sound quality due to accumulation of dust or dirt.

Shipping and Return Policy

We understand that everyone who orders from us is eager to receive their Ronin products as soon as possible and we do our best to make this happen. We offer free shipping on all orders placed on www.ronin.pk.

Shipping & Return policy

  • Each order can be shipped only to a single address, which is specified at the time of payment for that order. If you wish to ship products to different addresses, you will need to place multiple orders.
  • We make our best effort to ensure that each item in your order is shipped out within 3 working days of the order date. However, in some cases it may take up to 5 or more working days during festivals, sales or when there are other mitigating circumstances.
  • Orders are processed from Monday to Saturday. Orders placed on Sunday will be processed the next working day.
  • To ensure that your order reaches you swiftly and safely, Ronin uses only reputable courier partners.
  • While Ronin attempts to ship all items in a single order together, this may not always be possible due to product characteristics or availability.
  • All orders are shipped with an invoice from Ronin. In case you don't receive an invoice, you may submit a ticket by filling out this simple form Here
  • Please allow 5 to 7 business days for your order to arrive.
  • A shipping confirmation with your tracking ID will be sent to you after the product has been dispatched. You can use this ID to track your order by visiting www.ronin.pk and clicking on Track Your Order This will tell you the approximate delivery time of your order and the current shipping status.
  • The payment methods that are available are cash on delivery and prepaid options. Ronin does not provide COD services for all pin codes. At checkout on Ronin.pk, there is an option 'Check Cash On Delivery Availability' where you can enter your pin code and confirm whether COD is available at your address.
  • If your order arrives visibly damaged, please contact Ronin Customer Service within 48 business hours from the time of delivery. You can reach out to us at www.Ronin.pk/Complain with your order ID and images of the product. Ronin will dispatch a replacement or initiate a refund immediately.
  • If you believe that the packaging of your order or seal on Ronin Product has been tampered or damaged before delivery, please refuse to take delivery of the package and submit a ticket Here mentioning your order ID. Ronin will dispatch a replacement or initiate a refund immediately.

Ronin Refund & Replacement Policy

Ronin will provide a refund or replacement only if one is requested within 7 days of the receipt of your order and only under the conditions listed below.
  • Delayed delivery of the product In case the product is not received, you can cancel the order and the full amount will be refunded back to you within 14 working days. (Ronin is not responsible for delays in refund processing because of delays caused by banks, calamities or national holidays).
  • Wrong product received
  • Damaged product received
  • Under conditions 2 & 3, we will arrange for a reverse-pickup. The refund or replacement will only be processed upon receipt & verification of the complete product with packaging & accessories. The cost of any missing or damaged items (including the box) apart from those notified by you, will be debited from the advance payment done & the remaining payment will be refunded. If a replacement is demanded, then the cost of any missing items need to be paid in advance, prior to the shipment of the replacement product. Under no condition will a refund or replacement be provided for any defect-free product, on the basis of look & feel or minor differences in shades, colors or sound quality.

    • Warranty Guidelines

    Click Here to check warranty guidelines.

    Cancellation Policy

    • You can cancel your order by filling out this simple form HERE, before the item has been dispatched. If the item has not been delivered, you may cancel the order by refusing delivery.
      Your refund process will be initiated after we receive the original product from the courier.

Terms & Conditions Of Use

TERMS OF USE

This website, located at www.ronin.pk or any of our affiliated sites including mobile and/or Internet applications or "apps" (collectively, the "Site"), is provided by (Ronin, "we," "our," or "us") to the person accessing this Site ("you," "your")

Introduction

The use of website is governed by the following terms and conditions. We have the primary right to change, replace, add or remove any portion, content, information or product of this website without any prior notice including the terms, conditions and policies of this website. It is your responsibility to review these policies for any updates. Your use of this website means that you agree to these terms and conditions. Your use of any information or material on this website is entirely at your own risk. It is not our responsibility to ensure that the information or materials available meet your specifications.

Our Services

www.ronin.pk offer customers the widest variety of smart mobile accessories at affordable prices. Upon placing an order, www.ronin.pk shall ship the product to you and be entitle to its payment for the service.

Third Party Websites

We are active on third party sites such as Facebook, Instagram, YouTube, TikTok, Pinterest, Twitter and LinkedIn. These are only for sharing or for listing purpose and we take no responsibility of these sites or of their contents listed on our website. We deny all liabilities and take no responsibility for the content that may be posted on such third-party websites by the users of such websites including the comments posted by them. Neither we nor any third party provide any warranty as to the accuracy of the information and products offered on this website. You acknowledge that such information and products may consist of some errors or inaccuracies at any point of time.

Privacy

Your privacy is important for us. We treat it as our asset and serve to keep this asset confidential. However, we may use this information for internal record keeping, improve our products and services, promote about new products or information which you may find interesting, to contact you for market research purposes. It may be done via e-mail, phone, Whatsapp, SMS or fax. We are committed to make sure that your personal information is safe. In order to do this, we have set up certain procedures to safeguard and secure the personal information.

Product Accuracy

The images of the items on the website are for illustrative purposes only. Although we have made every effort to display the colours accurately, we cannot guarantee that your computer's display of the colours accurately reflect the colour of the items. Your items may vary slightly from those images. All sizes and measurements of items are approximate; however, we do make every effort to ensure they are accurate as possible. We take all reasonable care to ensure that all details, descriptions and prices of items are as accurate as possible.

Payment

We carry out a standard pre-authorization check on your payment card to check the availability of sufficient funds in order to complete the transaction process. After this pre-authorization check the amount will be debited from your account to complete your order. Before shipping or delivery, we may confirm your order on phone or via e-mail to provide you with a safe online shopping.

Delivery

While placing an order you will be given various options for delivery and this will vary depending on the area from where you want to place an order. After placing an order, you will receive an e-mail conformation describing the details of your order and also the estimated time. Generally, the maximum estimated delivery time is 5-7 business days. At times the delivery to its destination may take longer than the estimated time due to unforeseen circumstances for which the management will not be responsible. However, we will reach you by an e-mail or sms.

Sale in Pakistan Only

Products on this website are solely for the purpose of sale in Pakistan. Those who access the site from other countries other than Pakistan, Ronin is not responsible for the delivery or refund of the products.

Returns & Replacement

If you change your mind about any items purchased you can return them to us. For more information on Returns and Replacement, please refer to our Return Policy

Intellectual Property Rights

All and any intellectual property rights in connection with the products shall be owned absolutely by the Company.

Law and Jurisdiction

These terms shall be governed by and constructed in accordance with the laws of Pakistan without reference to conflict of laws principles and disputes arising in relation hereto shall be subject to the exclusive jurisdiction of the courts in Pakistan.

Indemnification

You agree to indemnify, defend and hold harmless the Company, its directors, officers, employees, consultants, agents, and affiliates, from any and all third-party claims, liability, damages or costs arising from your use of this website, your breach of these Terms of Service, or infringement of any intellectual property right.

Violation & Termination

You agree that the Company may, in its sole discretion and without prior notice, terminate your access to the website and block your future access if we determine that you have violated these Terms of Service or any other policies. If you or the Company terminates your use of any service, you shall still be liable to pay for any service that you have already ordered till the time of such termination. If you have any questions, comments or requests regarding our Terms of Service or the website please contact us at HERE.