At RONiN, we are committed to providing you with the best shopping experience and exceptional customer support. If you’ve encountered an issue with our product or service, please let us know, and we’ll resolve it promptly.
Follow these simple steps to register your complaint:
Provide your details, including the issue you’re facing, to help us understand and resolve it quickly.
01Provide your details, including the issue you’re facing, to help us understand and resolve it quickly.
02Provide your details, including the issue you’re facing, to help us understand and resolve it quickly.
03You’ll receive a confirmation email with your unique complaint reference number.
Our team will review your complaint and may contact you for further details if required.
Depending on the nature of your complaint, we aim to resolve most issues within 3–7 working days.
You’ll receive email updates, or you can contact our support team with your complaint reference number.
Yes, use your complaint reference number to track the progress by contacting our support team.
You can report problems related to product defects, delivery delays, missing items, or payment issues.
If you have any questions about payment options or need help with your order, our customer support team is here to assist you.