RONin Warranty Policy

At RONiN, we are committed to provide top-quality products and reliable after-sales support. To ensure your satisfaction, the majority of products are covered by a manufacturer warranty. Below, you’ll find details about warranty coverage, guidelines, and how to claim it.

Warranty Form

Warranty Coverage

Cateogory

  • Smart Watches
  • Bluetooth Devices
  • Speakers
  • Headphones
  • Power Banks
  • Chargers
  • Car Chargers
  • Cell Phone Batteries
  • Handsfree
  • Data Cables (Specific Models)
  • Clip Chargers

Main Device Warranty

  • 12 Months
  • 12 Months
  • 12 Months
  • 12 Months
  • 12 Months
  • 12 Months
  • 12 Months
  • 12 Months
  • No Warranty
  • 12 Months
  • No Warranty

Accessories Warranty

  • 7 Days
  • 7 Days
  • 7 Days
  • 7 Days
  • 7 Days
  • 7 Days
  • 7 Days
  • -
  • No Warranty
  • -
  • No Warranty

Warranty Guidelines

Please read the following guidelines carefully to understand the terms of your warranty:

Proof of Purchase

You must provide a valid receipt or proof of purchase to claim warranty services.

Scope of Warranty Services

The warranty covers repair of the product at RONiN’s discretion.

Exclusive from Warranty

Warranty does not cover:

  • Damage caused by misuse, unauthorized repairs, or accidents.
  • Normal wear and tear (e.g., fading colors, scratches, or peeling).
  • Skin allergies or rashes caused by product use.
  • Faults resulting from improper or reckless usage, including liquid spills, extreme temperatures, or non-specified charger usage.
  • Bloated power bank batteries after three months.

Special Cases

  • If a product is replaced within the warranty period but is out of stock, an equivalent product will be offered. Refunds or gift cards are not applicable in such cases.
  • Smartwatches repaired under warranty may lose water resistance.

Note

Purchases from unauthorized platforms or unlisted websites may result in invalid warranty claims.

How to Claim

Warranty?

Step #01

Fill out the warranty claim form available on our website's "RONiN Warranty Policy" page. Ensure the contact number you provide on the online form matches the one written on the courier package to help us navigate your product effectively.

Step #02

Prepare the returned item in secure, waterproof packaging to keep the product in its original condition.

Step #03

Ship the returned product via courier or any other secure and trackable shipping method to the Returns.

Contact Us

Reach out to our customer service team via:

Email:support@ronin.pk

Phone:+92 21 111 176 646

Cell:+923008525717

Provide Proof

Share your proof of purchase and describe the issue with your product.

Claim Processing

Share your proof of purchase and describe the issue with your product.

Refund &Replacement Policy

If your product arrives damaged or defective, you can request a refund or replacement under the following conditions:

Damaged Product

Notify us within 24 hours of receiving your order. Claims made after this timeframe will not be accepted

Wrong Product Delivered

Inform us immediately to arrange a replacement.

Delayed Delivery

If your product isn’t received within the promised timeframe, you can cancel the order, and a refund will be processed within 14 business days.

Need More Help?

For additional details about our warranty, returns, or refunds, visit the following:

  • Warranty Guidelines
  • Claim & Services