At RONiN, we are committed to provide top-quality products and reliable after-sales support. To ensure your satisfaction, the majority of products are covered by a manufacturer warranty. Below, you’ll find details about warranty coverage, guidelines, and how to claim it.
| Category | Main Device Warranty | Accessories Warranty |
|---|---|---|
| Smart Watches | 12 Months | 7 Days |
| Earbuds | 12 Months | 7 Days |
| Speakers | 12 Months | 7 Days |
| Headphones | 12 Months | 7 Days |
| Power Banks | 12 Months | 7 Days |
| Neckbands | 12 Months | 7 Days |
| Chargers | 12 Months | 7 Days |
| Car Chargers | 12 Months | 7 Days |
| Cell Phone Batteries | 12 Months | - |
| Handsfree | No Warranty | No Warranty |
| Cables (Specific Models) | 12 Months | - |
| Clip Chargers | No Warranty | No Warranty |
Please read the following guidelines carefully to understand the terms of your warranty:
You must provide a valid receipt or proof of purchase to claim warranty services.
The warranty covers repair of the product at RONiN’s discretion.
Warranty does not cover:
Purchases from unauthorized platforms or unlisted websites may result in invalid warranty claims.
Fill out the warranty claim form available on our website's "RONiN Warranty Policy" page. Ensure the contact number you provide on the online form matches the one written on the courier package to help us navigate your product effectively.
Prepare the returned item in secure, waterproof packaging to keep the product in its original condition.
Ship the returned product via courier or any other secure and trackable shipping method to the Returns.
Reach out to our customer service team via:
Email: support@ronin.pk
Call Us: +92 21 111 176 646
Share your proof of purchase and describe the issue with your product.
Share your proof of purchase and describe the issue with your product.
Make sure that product box is in mint condition but if your product arrives damaged or defective, you can request a refund or replacement under the following conditions:
Make sure to open package while recording it and notify us within 24 hours of receiving your order. Claims made after this time frame will not be accepted.
Inform us immediately to arrange a replacement.
If your product isn’t received within the promised timeframe, you can cancel the order, and a refund will be processed within 14 business days.
For additional details about our warranty, returns, or refunds, visit the following:
