You have other questions, please just send it to email@example.com.
If you have an issue or question that requires immediate assistance, you can click the button below to chat live with a Customer Service representative.
If we aren’t available, drop us an email and we will get back to you within 20-36 hours!
You have multiple payment options:
1-All credit and debit cards
2- EasyPaisa / JazzCash
3- Cash of delivery
No, there are no hidden charges. All listed prices are inclusive of all taxes. We provide free shipping on all orders across pakistan
If would rather not make an online payment you can opt for Cash on Delivery. You will have to make your payment in cash during the final delivery of your order, before the order is handed over to you. The payment should be strictly in cash. The maximum amount that is payable via cash on delivery is 20000 PKR. Payment is only accepted in Pakistani Rupees.
RETURNS & REPLACEMENTS
If a replacement & Refund has been requested, then our representative will contact you over call to explaining the complete process, it will be initiated after we receive the original item from you.
- Delayed delivery of the product In case the product is not received, you can cancel the order and the full amount will be refunded back to you within 14 working days. (Ronin is not responsible for delays in refund processing because of delays caused by banks, calamities or national holidays).
- Wrong product received.
- Damaged product received.
- In such cases, we require that
- Items should not be installed or used.
- All the items delivered inside the package should be returned. Anything missing from the package will not be accepted.
You can cancel your order by filling out this simple form HERE , or leave a message on whatsapp before the item has been dispatched. If the item has not been delivered, you may cancel the order by refusing delivery. Your refund process will be initiated after we receive the original product from the courier.
It usually takes 2 working days to cancel an order. You will be notified about the cancellation by call or e-mail. If the item has already been dispatched, it will take around 7 working days for the cancellation and refund process to complete, once the product is returned to our warehouse.
There are no shipping charges for any orders at Ronin.pk
We make our best effort to ensure that each item in your order is shipped out within 3 working days of the order date. However, in some cases it may take up to 5 or more working days during festivals, sales or when there are other mitigating circumstances.
Orders are processed from Monday to Friday. Orders placed on Saturday & Sunday will be processed on next working day.
Please allow 5 to 7 business days for your order to arrive.
Delivery times are influenced by product availability, your shipping destination and the courier partner's time-to-deliver to your location. Please allow 5 to 7 business days for your order to arrive.
All orders are shipped with an invoice from Ronin. In case you don't receive an invoice, you may submit a ticket by filling out this simple form at Download Your Invoice.
- A shipping confirmation with your Order ID will be sent to you after the product has been dispatched. You can use this ID to track your order by visiting www.Ronin.pk and click "Track your order"
- This will tell you the approximate delivery time of your order and the current shipping status.
- If your order arrives visibly damaged, please contact Ronin Customer Service immediately. You can reach out to us at www.ronin.pk/complaint with your order ID and images of the product. Ronin will dispatch a replacement or initiate a refund immediately after received the product back.
- If you believe that the packaging of your order has been tampered with or damaged before delivery, please refuse to take delivery of the package and submit a complain at www.ronin.pk/Complain Request mentioning your order ID, & details.